Land line no working

[Stewie1]

I switched from Sky to TalkTalk on the 31/08/2024 (both broadband and phone) and since then my land line hasn't worked.

Please can someone help?

Thanks

[Debbie-TalkTalk]

Hi @Stewie1 

I'm glad to hear this, thanks for letting us know.

Debbie

[Stewie1]

Hi Chris, everything is working now. Thank you so much for your help.

Kind regards 

[Chris-TalkTalk]

OK thanks 🙂

[Stewie1]

That's great. Thank you so much for your help Chris. I'll contact you again on Friday.

[Chris-TalkTalk]

Thanks, yes, I've raised it as a voice/telephone fault 

Chris

[Stewie1]

Thank you Chris, I will.

Please can I just confirm that this has been raised as 'Line Fault' not a 'Broadband fault'?

Thanks

[Chris-TalkTalk]

Hi Stewie1

I've booked the engineer for - October 04 2024, PM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks. I'll book the engineer now and get back to you with the details

Chris

[Stewie1]

Hello,

I can confirm that I accept the potential charges and my availability is; Friday PM.

Thank you 

[Chris-TalkTalk]

OK, can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Stewie1]

Hello, Yes please. I would like to arrange an engineer visit.

[Chris-TalkTalk]

Good morning, thanks for trying that. To investigate further we'll need to arrange another engineer visit. If you'd like me to do this please let me know and I'll confirm some details with you

Chris

[Stewie1]

Good morning,

My phone still isn't working, I tried unplugging it and waiting but it didn't work. The last engineer that came to the house (the 5th engineer) said that the fault keeps getting raised as a broadband fault. It is not a broadband fault, the broadband works fine. The problem is with the land line and the engineer told me it needs to raised as a Line Fault.

Kind regards

[Chris-TalkTalk]

This has been logged out to Openreach for investigation. They have carried out work on the line and have cleared and closed the fault. If there is still no dial tone could you try unplugging the telephone base unit, leave it unplugged for a couple of minutes, then plug back in and retest 

Thanks
Chris

[Stewie1]

Hi Chris,

That's right. No dial tone. There is a message on the screen of the phone that says 'Check phone line'

[Chris-TalkTalk]

Hi Stewie1,

Is the line completely dead, no dial tone?

Chris