Get help with your TalkTalk landline and calling features.
yesterday
I switched from Sky to TalkTalk on the 31/08/2024 (both broadband and phone) and since then my land line hasn't worked.
Please can someone help?
Thanks
an hour ago
OK thanks 🙂
Chris, Community Team
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an hour ago
That's great. Thank you so much for your help Chris. I'll contact you again on Friday.
an hour ago
Thanks, yes, I've raised it as a voice/telephone fault
Chris
Chris, Community Team
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an hour ago
Thank you Chris, I will.
Please can I just confirm that this has been raised as 'Line Fault' not a 'Broadband fault'?
Thanks
2 hours ago
Hi Stewie1
I've booked the engineer for - October 04 2024, PM - please let us know how you get on
Chris
Chris, Community Team
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2 hours ago
OK thanks. I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
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2 hours ago
Hello,
I can confirm that I accept the potential charges and my availability is; Friday PM.
Thank you
2 hours ago
OK, can you confirm:
Thanks
Chris
Chris, Community Team
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3 hours ago
Hello, Yes please. I would like to arrange an engineer visit.
3 hours ago
Good morning, thanks for trying that. To investigate further we'll need to arrange another engineer visit. If you'd like me to do this please let me know and I'll confirm some details with you
Chris
Chris, Community Team
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3 hours ago
Good morning,
My phone still isn't working, I tried unplugging it and waiting but it didn't work. The last engineer that came to the house (the 5th engineer) said that the fault keeps getting raised as a broadband fault. It is not a broadband fault, the broadband works fine. The problem is with the land line and the engineer told me it needs to raised as a Line Fault.
Kind regards
yesterday
This has been logged out to Openreach for investigation. They have carried out work on the line and have cleared and closed the fault. If there is still no dial tone could you try unplugging the telephone base unit, leave it unplugged for a couple of minutes, then plug back in and retest
Thanks
Chris
Chris, Community Team
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yesterday
Hi Chris,
That's right. No dial tone. There is a message on the screen of the phone that says 'Check phone line'
yesterday
Hi Stewie1,
Is the line completely dead, no dial tone?
Chris
Chris, Community Team
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