Hi.
I received a text recently notifying me of planned work to swap out equipment at local exchanges on 2nd September and that my services would be disrupted for no more than 2 hours between 8:00am - 6:00pm.
Later on that day, I noticed my landline was disconnected. I was expecting it to happen. However, it did not reconnect by 6:00pm. I decided to leave it overnight in case work at the exchange was overrunning. I did though perform an online test on my connection that evening which initially indicated a potential problem.
The next morning I received a text saying that testing on my connection showed that "everything appears to be running smoothly within the network".
I then initiated a long live chat with Anas, who was very patient and helpful in trying to identify the problem and find a solution. Unfortunately, it seems the system shows no fault on my line, thereby indicating a fault at my end.
Having had problems long ago in the past, I performed all the usual required checks (before live chat, and during), connecting to the master socket etc., with no change. I do realise that all possibilities need to be covered, but the fact is that nothing has changed with my set up and I am just going through the same checks over and over. Equipment and settings are exactly the same as they were on the morning of the 2nd and remain that way, apart from the tests carried out since.
I find it difficult to accept that the fault lies with my set up, as the issue has only arisen on the day work was carried out at the exchange. It is too much of a coincidence. As the assumption is the fault lies with my set up, the only other option is to book an engineer visit (£75 but refundable if the fault is found to be outside the property).
I do have a working internet connection with an isolated incidence where email would time out after a few seconds and require logging back in. It only happened once on the day and there have been no problems with that since.
So, the fault I have is that I have no dial tone, so cannot call a number. Trying to call my landline does give a ringing tone but the phone does not ring here.
I have spent much of today checking and rechecking, to no avail.
I have also attempted to use the Grandstream HT801 provided (but not used for some time) to establish a connection for the landline. Unfortunately, the unit will not register, despite numerous resets. Information elsewhere here in the Community suggests that it is locked to TalkTalk, so cannot be accessed, either by IVR or the WEB UI to change any settings. Trying to use the IVR just brings the "device not registered" message and then an engaged tone. Likewise, trying to dial out.
Any suggestions you have or further investigations you can do will be gratefully received and go some way to easing my frustration with the situation.
Thanks in advance.
