Landline Phone Problem

[Jimpy2]

I have full fibre 150 with a grandstream for VOIP on my landline phone, my landline phones are a Quad set of BT 8610 phones with a Answer Phone on one base unit which is plugged into the Grandstream, the Grandstream is then plugged directly into a eero unit, all worked OK at start but recently when I get a incoming call not all the phones ring sometimes only 2 then at times 3 and on rare occasions all 4 will ring i have swopped the phones over to different base units but it doesn't seem to make any difference, the phones worked perfectly on incoming and outgoing calls before I went onto full fibre.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Jimpy2]

Hi Karl-Talktalk

Recieved DVA yesterday changed it over and phones work a lot better but when on origin copper connection the  phones seemed to ring quicker and all together (using my mobile to ring landline) but a lot happier with the connection now and phone conversations are clean with no disruption on the line.

So  thanks again to all,

Regards,  Jim

[Karl-TalkTalk]

Sent to you via a PM.

Karl.

[Jimpy2]

Many thanks for all your help Karl, yes please if you could send me a tracking number.

Jim

[Karl-TalkTalk]

Hi Jim

I did request one was sent out manually to you.

I've just checked and it shows dispatched yesterday.

I'll send you a PM with the Royal Mail tracking number.

Karl.

[Jimpy2]

Hi Karl,

Have you managed to send out a new Grandstream DVA to me.

Jim

[Jimpy2]

Thanks Karl

Sorry for all the problems 

[Karl-TalkTalk]

Hi

The orders should not be rejecting, so it is a strange one.  We do have a manual order system in place for any issues with accounts so we can still instruct the logistics teams to dispatch an item.

Karl.

[Jimpy2]

Hi Karl,

Thanks for the update but this is not the first time I've experienced this problem with orders from TT I had a problem with a faulty router think it was something like 6 orders before I finally got it, so must be some sort problem with Talktalks ordering system

Thanks Jim

[Karl-TalkTalk]

Hi

OK, gave it a few minutes and the order I have placed has also rejected.

I've now used a manual process to request the Voice adapter is posted out manually by our logistics teams.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I've checked on the order and no DVA has been dispatched.  The order was rejected.  I'll place a new order now and see what happens.

Karl.

[Jimpy2]

Still no delivery of DVA Michelle

[Michelle-TalkTalk]

Ok thanks.

Michelle

[Jimpy2]

Hi Michelle, No DVA not arrived yet but if coming by Royal Mail delivery can be as late as 18:00 hrs, will advice when it arrives.

Regards Jim

[Michelle-TalkTalk]

Good afternoon,

Just checking back in to see if the DVA has arrived yet?

Thanks

Michelle

[Michelle-TalkTalk]

Great thank you 🙂

Thanks

Michelle

[Jimpy2]

Thanks for that Michelle,  let's hope it cures the problem will report back ASAP

[Michelle-TalkTalk]

Good afternoon,

I've ordered a replacement DVA now and this should arrive in the next 48hrs. Please let us know how this compares.

Thanks

Michelle

[Jimpy2]

Hi Michelle, 

Yes willing to try anything,  so if you could arrange a replacement Grandstream DVA i would be very greatfull, and no problem with the returns. many thanks

[Michelle-TalkTalk]

Hello,

Ok, would you like us to replace the DVA to see if there is any change? We would also send a returns bag so that one of the DVA's can be returned to us.

Thanks

Michelle