Landline fault taking a long time to resolve

[vpalm28]

My landline fault is taking a long time to fix as it's the second time I've got in touch to get

someone on the case and get in touch with an engineer to tell me what's going on.

[Chris-TalkTalk]

Yes, hopefully it will be 🙂

[vpalm28]

Thanks for the update Chris. They're doing a lot of work in my area updating the wiring so maybe after that's done

all will be well.  Thanks again.

[Chris-TalkTalk]

Hi vpalm28,

The fault is still in hand with Openreach, they've linked it to an infrastructure event so this will probably be affecting a number of customers. If you don't hear anything later today can you bump the thread tomorrow and we'll check again

Chris

[vpalm28]

Thanks for the info Keith.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.