Landline not working

[Lizzie-S]

My landline is not working…no dial tone.. it’s not the telephone as I have just tried a new one.. internet working fine. People phoning me get ‘line busy’. 

[Debbie-TalkTalk]

Thank you 🙂

[Lizzie-S]

Thank you, will do..

[Debbie-TalkTalk]

Hi JellyBee1!

Thanks for your reply.

I've arranged the engineer visit for 11/07 AM (8am - 1pm)

Please let us know how you get on following this visit.

[Lizzie-S]

Available am today, Wednesday 10 th am and pm, Thursday 11 th am and pm Friday 12 th after 2.30 pm, Sat and Sunday 13 th and 14 th am and pm and Monday 15 th am and pm… 

[Lizzie-S]

Will you let me know when this will be… can’t do Friday 12 th July many thanks 

[Debbie-TalkTalk]

Hi JellyBee1!

Thanks for your reply.

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

[Lizzie-S]

Yes fault still present and both phones not having dealing tine… please send engineer, thank you x

[Debbie-TalkTalk]

Hi @jellybee1! 

The line test is now clear, no loop fault detected.

If you connect just the phone at the test socket is the no dial tone fault still present?

If the no dial tone fault is still present with 2 different phones at the test socket then we will need to arrange an engineer visit to the property.

Thanks

[Lizzie-S]

I’ll do that now.. I need the internet today, so will take it off for 30 mins starting now then put it on again.. also only way we can communicate !

[Debbie-TalkTalk]

Hi @jellybee1! 

Would it be ok for me to run the line test at 8.15am? (with all equipment removed)

[Debbie-TalkTalk]

Hi @jellybee1! 

It's just to see if the loop fault clears when all equipment is removed.

Thanks

[Lizzie-S]

My broadband is ok and I bought a new phone yesterday..which is showing the same fault..

[Debbie-TalkTalk]

Hi @jellybee1! 

Thanks for your reply.

Would it be possible to remove everything from the line (including faceplate, router and phone) for 15 minutes so I can run another line test in this set up?

[Lizzie-S]

Yes it is..

[Debbie-TalkTalk]

Hi @jellybee1! 

I'm sorry to hear this.

The line test has detected a loop fault and this fault can often be caused by internal wiring or equipment connected to the line.

Is the phone connected at the test socket at the moment?

[ferguson]

Have you tried connecting your phone to the test socket? Subject to that, wait for a response from the support team.