Landline

[ADTaylor215]

Hi all - 

We hardly ever use our landline anymore - around one call per month - but are paying £28 per month for line rental and for a free calls package - 

Can anyone advise how we cancel our landline element of our package? 

Thank you, 

AD Taylor - 

[Gliwmaeden2]

Current prices are listed under small print at the bottom of this page:

https://www.talktalk.co.uk/broadband/deals-existing-customer

These don't include any boosts. 

If you do a comparison website check, you'll be able to check whether Talktalk's packages are reasonable for you, but this far ahead you are unlikely to make any savings if you were to switch, as you'd need to pay early termination fees, @ADTaylor215.

You can only get out of the minimum contract term early during the final month of your contract. 

[Gliwmaeden2]

@ADTaylor215, the point is that if you have VOIP with your full fibre broadband, you don't pay extra for that function. 

So the only way to cut back the bill is to remove any calls boost from the package. 

It sounds as though you had a good deal when this was set up up - is the boost included free even?

I doubt you'll find renewing will give you a better deal at this stage, as there's a £30 package change fee so far ahead of the end of contract date.

It sounds like you are still paying what you agreed for FTTC and they gave you a free upgrade to FTTP [Full Fibre to the premises].

[ADTaylor215]

Thank you - 

I think we now have Full Fibre now - Talk Talk came round and installed a new router - the land line now plugs directly into the back of the router - 

Either way we hardly use the landline and would like to just go to a Broadband Package only - 

Do we have to wait until our current contract is up for renewal - around November? 

Thanks 👍 

[Gliwmaeden2]

When it's simply ADSL or the FTTC [so copper still to the house, fibre to the cabinet] you cannot separate out line rental as that's what brings the whole service. If you stop the line you stop broadband as well, which is why the phone number is a useful account identifier when switching between ISPs, @ADTaylor215.

If you stop paying for the calls package, you pay 24p per minute for any ordinary 01, 02 etc calls, so it's worth checking that you really don't need it.

If you can't remove it yourself from My Account, phone 03451 720088 or use Chat. 

The only way not to have a phone line at all is to have a data only full fibre service installed, and it won't be cheaper.