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Get help with your TalkTalk landline and calling features.

Lost Connection

Angie4561
First Timer
Private Message

on ‎20-07-2023 12:51 PM

Message 3 of 3

My landline connection failed and was reported on 15/7.  Since then I have had several messages saying the fault is under investigation.  I contacted customers services with my concerns about the time taken to resolve the fault, I received no help and was eventually cut off.  Can anybody advise me if there is anybody or a number that I can contact that I can talk to to speed up the repair.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎20-07-2023 01:23 PM

Message 1 of 3

Hi Angie4561,


Can you update your profile as Gliwmaeden2 as requested, and we'll be happy to look into this for you

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-07-2023 01:17 PM

Message 2 of 3

Add your Talktalk landline number to your community forum profile details, @Angie4561. This is for staff to identify your account. 

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

Look out for a response from staff. Your post is in a queue for attention. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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