My landline is not receiving incoming calls

[jwalks77]

I have recently discovered that my land line is not accepting incoming calls. Apparently when my number is dialled from another landline there is on ring then the call drops out, from mobiles the line is just dead. I have a dialling tone and can make outgoing calls. I have also checked all my plug in connections and these are firm. 

[Karl-TalkTalk]

Hi

Line tests are showing a loop fault close to, or within the premises.  This is where 2 wires could be close or touching.  This type of fault can be on the line, but can also be caused by a faulty cable, phone or microfilter.

Before proceeding towards an engineer, can you please try another handset with nothing else connected to your main phone socket or 'Test Socket' if you have one.

This will rule out a fault with your equipment.

Thanks  

Karl. 

[Gliwmaeden2]

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @jwalks77.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Your thread is in the queue for attention.