Mystery phonecalls

[Teegee333]

I just recently was upgraded to full fibre. My phone shows 40  calls that did`nt ring or anything overnight.Any ideas? Thanks.

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

[Teegee333]

No Mystery calls at all last night (6th) Thanks.

[Chris-TalkTalk]

Thanks but we've just made a change so hopefully you won't receive any more

Chris

[Teegee333]

Hi Chris,

                 still get 40+ mystery calls overnight.

[Chris-TalkTalk]

We've made some changes that should hopefully resolve the problem. Could you monitor and let us know if the issue is now resolved 

Thanks

Chris

[Chris-TalkTalk]

Hi Teegee333,

We'll look into this and get back to you.

Thanks

Chris

[Teegee333]

I do not have a digital voice adaptor.I plugged the phone straight into the router.Is that OK?.

[Teegee333]

I am using the latest wi-fi hub router.Thanks.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm, are you currently using the wifi hub 2 router or the eero?

Thanks

Michelle

[Teegee333]

Hi Chris,

                 Still recieving the calls.40 overnight last night, wednesday the first of november.

[Chris-TalkTalk]

Hi Teegee333,

Could you just let me know if you are still receiving the calls

Chris

[Teegee333]

Thanks very much.

[Gondola]

It's a handset design fault.

Certain handsets, commonly those made by BT like the 8500 and 8600, do have a design fault. The Digital Voice service sends an auto reset that will reset the service after a call has ended but not properly terminated. It's a standard function to ensure that all calls are ended properly. But on the affected handsets the receipt of the reset registers a call. Most handsets have no problems I should add.

TalkTalk do have a fix so I'll request that for you. You'll get a response here next week from TalkTalk Support.