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FIbre Support

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mystery package

FiLeith
First Timer
Private Message TalkTalk

on ‎09-01-2026 08:55 PM

Message 3 of 3

I've been sent a new router and I don't know why

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2 REPLIES 2

nambuso-TT
Support Team
Staff
Private Message
In response to KeithFrench

‎12-01-2026 07:04 AM - edited ‎12-01-2026 07:19 AM

Message 1 of 3

Hi there @FiLeith. After reviewing your account, I can confirm that we sent you a router back in 2020. It's possible that this router or delivery was sent to you by mistake.

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KeithFrench
Community Star
Private Message TalkTalk

‎09-01-2026 09:52 PM - edited ‎09-01-2026 09:53 PM

Message 2 of 3

Hi @FiLeith 

 

Which package are you on? If Fibre 65, is this delivered over your phone line or Full Fibre? Which make/model of router have you been sent?

 

 

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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