I've edited your post, please do not post any personal information on the Community. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.
Everything is connected and lights on. I reset the Voix yesterday and made no difference. If I phone the designated number REMOVED my iphone states number not recognised. On chat yesterday a chatter from talk said with my landline call 1017 which I did and the reply on the landline was recorder voice saying number REMOVED I then got moved on to another team! All up the wall .
That is correct and it seems my package does not allow for it but I amended days ago and was informed it was live but it is not I yesterday chatted for hors and got nowhere and registered a complaint as on chat you get nowhere and get moved to a new team have to start all over. The system stinks and should sorted on first contact rather than passing on and getting nowhere. That is I posted on here to hopefully getting a real troubleshooter that deals with it.
I have had many chats recently that have lasted hours and hours. I moved to fibre and did not realise that I would lose yhe landline. After many hours chatting again it was alterred to fibre with voip . I got a communication yesterday it was up and running via message. It is up and running like a reboot but does not eneble phone line even though the message said it was . TTRying to chat again the chat window goes back to a chat a week ago and then states conversation closed! I really now am close to cancelling all and going elsewhere . A chat system is no way to deal with help or customer service more so when it does not function
