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Need help?

New cutomer with landline not working, broadband ok.

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7 REPLIES 7
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First Timer

Service was switched to Talk Talk yesterday but landline has not been properly switched;   I am unable to receive incoming calls and outgoing calls does not show the caller ID. Any incoming calls I do get are actually for another number.

 

Can some one help?  I have tried at least 4 times to get help using telephone, app chat and browser chat.

 

My mother is elderly and needs to call me when help is required, so your prompt attention would be most appreciated.  Thank you.

JLH2020 On a clear day you can see forever.
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Community Team - TT Staff

Hi @jlh2020

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number or account number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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First Timer
Done, please help.
JLH2020 On a clear day you can see forever.
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Community Team - TT Staff

Hi @jlh2020

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Thursday for an update

 

Regards
 

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First Timer
Thank you, that would be most appreciated!
JLH2020 On a clear day you can see forever.
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Community Team - TT Staff

Hi @jlh2020

 

Line tests are now passing, can you confirm that the Landline is working.

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First Timer
Thank you, all working now.
JLH2020 On a clear day you can see forever.
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