No Dial Tone

[upnorth2]

Hi and thanks in advance for your assistance. I have no dial tone on my home phone, just white noise.

I have tested the line via the fault finder (Fault reference number REP-13086580) which asked me to contact TalkTalk by clicking a button link. Unfortunately, the button doesn't actually do anything!

Can someone please look into this fault.

Many thanks

[Michelle-TalkTalk]

Good afternoon,

I'm really glad to hear this 🙂

Thanks

[upnorth2]

Hi Michelle, everything is working again and the internet speed has also improved.

Many thanks for your swift help with this.

Best wishes

[Michelle-TalkTalk]

Morning,

I've checked and we've received an update to advise that the fault has been cleared and closed. Is the voice service now working ok for you?

Thanks

[Michelle-TalkTalk]

Hello,

No problem. Thanks for the update and we'll post back as soon as we know more.

Thanks 🙂

[upnorth2]

Many thanks Michelle. I have since discovered that the phone rings in, but there is nothing but white noise on the line. 

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've run a test on the line which has detected a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. We'll re-check back in 48hrs to see if there is an update on the fault.

Thanks