No Dial Tone
on 30-06-2023 01:28 PM
Message 7 of 7
Hi and thanks in advance for your assistance. I have no dial tone on my home phone, just white noise.
I have tested the line via the fault finder (Fault reference number REP-13086580) which asked me to contact TalkTalk by clicking a button link. Unfortunately, the button doesn't actually do anything!
Can someone please look into this fault.
Many thanks
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Noise on line
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6 REPLIES 6
on 03-07-2023 01:20 PM
Message 1 of 7
Good afternoon,
I'm really glad to hear this 🙂
Thanks
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on 03-07-2023 01:10 PM
Message 2 of 7
Hi Michelle, everything is working again and the internet speed has also improved.
Many thanks for your swift help with this.
Best wishes
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on 03-07-2023 08:36 AM
Message 3 of 7
Morning,
I've checked and we've received an update to advise that the fault has been cleared and closed. Is the voice service now working ok for you?
Thanks
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on 30-06-2023 02:28 PM
Message 4 of 7
Hello,
No problem. Thanks for the update and we'll post back as soon as we know more.
Thanks 🙂
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on 30-06-2023 02:27 PM
Message 5 of 7
Many thanks Michelle. I have since discovered that the phone rings in, but there is nothing but white noise on the line.
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on 30-06-2023 02:19 PM
Message 6 of 7
Hello,
I'm sorry to hear this. I've run a test on the line which has detected a potential external line fault so I've passed this over to Openreach now to complete an external line investigation. We'll re-check back in 48hrs to see if there is an update on the fault.
Thanks
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