No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[Thabile-TT]

No worries, I'm going to continue running the tests for you, i know that this can seem long, but rest assured we are going to resolve this for you. 

Can you check the battery level on your handset? It will look something like this.

Normal

Low

Flat

No Screen Display

[Vonney1]

Hi @Thabile-TT 

I’m sorry but the phone still isn’t working

[Thabile-TT]

Thank you for that, I have just done a resync, please try to use your telephone and confirm if the phone service is working okay.

Is the phone service now working?

[Vonney1]

I did a line test yesterday and then your colleague did one too.

i have also tested the line by trying both a corded and wireless phone in master socket

[Thabile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[Thabile-TT]

No problem, i will be happy to assist you, I am gaining access to your account now to continue the checks with you. 

[Vonney1]

Hi @Thabile-TT 

If you could continue trying to resolve my issue that would be great

[Thabile-TT]

Hi there @Vonney1 I'm sorry that you had to experience such an issue I can further look into this for you if you are still happy to continue with me or alternatively you can call the above number mentioned.  -  Talk Talk Technical support

contact number - 0345 172 0088

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Mon - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm 

Please let me know if you will call or I can continue assisting you on this on this platform.

[Vonney1]

Hi @Telephone11

Thanks for the heads up, I’ll try that number tomorrow 

[Telephone11]

Ive had same issues .

 contact number - 0345 172 0088 I phoned this number this morning,were helpful.

Read my feed sounds like same issues,I was told they are updating their site too.

[Vonney1]

It’s normal

I’ve also plugged in a wired handset that doesn’t rely on batteries 

[Mandisa-TT]

Can you check the battery level on your handset? It will look something like this.

Normal
Low
Flat
No Screen Display

[Vonney1]

@Mandisa-TT 

Hi, I’ve double checked the base station and it was powered on. I’ve also dug out the corded phone and tried that in the master socket. Still no dial tone just static noise and still saying I’m on a call if I ring landline from my mobile

[Mandisa-TT]

Thank you for confirming, Check base station powered on helpdesk

Please can you confirm that the base station is powered on?

Power is on

Power is off

[Vonney1]

@Mandisa-TT 

It is cordless

i think I may have an old corded phone somewhere, I’ll dig it out and test the line with that. But it may be a while before I can do that

[Mandisa-TT]

@Vonney1 Which type of telephone do you currently have connected?

Corded
Cordless

[Vonney1]

@Mandisa-TT 

Still not working

[Mandisa-TT]

@Vonney1 Please try to use your telephone and confirm if the phone service is working okay.

Is the phone service now working?

[Mandisa-TT]

Thank you.

[Vonney1]

Ok, all done