No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[mandisa1-TT]

The 13th

[Vonney1]

I’ll be at a funeral on that date. What is the next available date?

[mandisa1-TT]

Sure. The earliest available date is 12/02/2026 will this be okay with you?

[Vonney1]

No need to do that anyone who needs to contact me knows to call my mobile

[mandisa1-TT]

As you can't receive calls, we can temporarily redirect the calls you receive to a different number.

If you need this service, please call us back using your mobile, so we can complete additional security checks required to add this service.

[Vonney1]

I agree

[mandisa1-TT]

We're booking an Openreach engineer to investigate any issues within the network that may be affecting your service. Please make sure that someone over the age of 18 will be available on-site during the visit.

If the fault is outside of your property boundary, there will be no charge and the engineer may not need to visit your home. We'll be sure to keep you updated via text once the engineer has completed their investigation.

The booking is made on the basis that you've completed all the checks we've requested, by doing it will prevent any unnecessary charges.

Please note that if the engineer confirms that the fault is inside your property boundary or caused by your equipment, or if you miss the appointment, a charge of £75 will apply.

If you need to make changes to your appointment, please respond to the confirmation text sent to your registered mobile number.

Please note that if you amend or cancel your visit after midday on the day before your appointment, you will be charged £75.

Do you understand and agree to these terms and conditions?

[Vonney1]

No

[mandisa1-TT]

I understand. Do you currently have any construction work being carried out, either inside or outside of your home, that could prevent the engineer from completing their work?

[Vonney1]

27/1/ 2026 

But as I rarely use the landline it could have started earlier than that

[mandisa1-TT]

Thank you so much for confirming for me. We need to book an Openreach engineer. Before we can do this there are a few details, we’ll need from you.

Please confirm when did you start to notice this problem?

[Vonney1]

Last three digits are 658

[mandisa1-TT]

Yes please, 1 we can reach you on. we will use it to update you regarding the fault

[Vonney1]

The one I’m using now?

[mandisa1-TT]

Thank you, please confirm the last 3 digits of your mobile number?

[Vonney1]

All back to normal 

[mandisa1-TT]

Please return to normal setup and let me know once completed:)

[mandisa1-TT]

Perfect. We'll now need you to please plug your ADSL cable straight into the broadband port of your Master Socket.

After that plug the other end of the ADSL cable into the broadband port of your Router.

[Vonney1]

Yes, it’s reattached

[mandisa1-TT]

Have you been able to successfully re-attach the faceplate to your master socket?