No Incoming or Outgoing Calls on Landline

[Vonney1]

Hi, 

I have no dial tone, just background static on my landline. I can’t make or receive calls. If I do call my phone from my mobile I get message saying I’m on the phone and then sent to voicemail. 

I’ve tried the phone in the main socket and same thing happens!! It’s sort of like when someone calls you and doesn’t end the call at their end!!

I’ve run a line test and this has come back saying everything is ok???  My Wi-Fi router is working perfectly though, which uses same wiring in the house and the same main socket I used for testing. It feels like there’s some sort of issue at the exchange.

[siphosethu-TT]

Hi there @Vonney1, I'm just checking if everything was sorted when the engineer came, just to be certain the issue has been resolved. 

[mandisa1-TT]

Thank you so much:)

[Vonney1]

You too

Goodbye

[mandisa1-TT]

Awesome and you are very much welcome.
Thank you for chatting in with us, enjoy the rest of your day and take care @Vonney1 🙂

[Vonney1]

Thank you.

Oh, after all this I’ll definitely be at home on the 16th!!!

[mandisa1-TT]

Yes they should send you confirmation:)

[Vonney1]

No, nothing else at all. Thank you.

Can you just confirm whether I’ll receive a text from BT about the appointment 

[mandisa1-TT]

You are most welcome:)
Yes they should send you confirmation. However I would advise please make sure you are at home on the 16 to avoid missing the appointment.
 

[Vonney1]

That’s great, thank you.

Will I get a text from BT confirming this?

[mandisa1-TT]

While I still have you online, I would like to confirm is there anything else that I can assist you with today?

[mandisa1-TT]

Thank you so much for your patience, I have successfully reserved the slot for you.
Reservation of a Openreach engineer appointment has been successful. Reserved appointment slot : February 16 2026,AM 

[Vonney1]

@mandisa1-TT 

Yes, 16/2/26 between 08.00 and 13.00 will be perfect

[mandisa1-TT]

Am please between 08:00 - 13:00 will that be okay with you?

[Vonney1]

AM please 

[mandisa1-TT]

Sure. AM or PM slot?

[Vonney1]

AM please

[Vonney1]

That’s fine. Can you book the engineer for Monday 16/2/26 please?

[mandisa1-TT]

Just to confirm would you like to book the AM or PM slot for Monday?

[mandisa1-TT]

There is availability for Monday, however please note if you are eligible for Compensation, it will only be up until the earliest available date that I provided you with.

[Vonney1]

I’m sorry I can’t  do that date either. Is there availability on Monday 16/2?