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Need help?

No dial tone. Cant make or receive calls,

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5 REPLIES 5
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Chatterbox

Hi 

 

We noticed last night that our home phone no longer has a dial tone and cannot make or receive calls.   I have tried the phone via the test socket in the wall which also didn't work.

 

We have TalkTalk Fibre with boost which appears to be working fine with speeds as expected.

 

Would it be possible for somebody to investigate please?

 

Thanks

Tony.

 

 

 

 

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Community Team - TT Staff

Hi tonyjbcc,

 

I'm sorry to hear this. I've passed the no dial tone fault over to our Network Team for further investigation. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update on the fault for you.

 

Thanks

 

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Community Team - TT Staff

Hi tonyjbcc,

 

I've now received an update to advise that the fault has been passed to BTOR for further investigation and we should receive a further update back within the next 48hrs.

 

Thanks

 

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Chatterbox
Hi OCE_Michelle

Thank you very much for the response.

Tony.
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Chatterbox

Hi

 

Just to updated you, I have have received a call from the BT engineer who has sorted the problem.  There was a loose fuse in the exchange.

 

Thanks for the help in sorting this!

 

Tony.

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Community Team - TT Staff