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Home Phone

Get help with your TalkTalk landline and calling features.

Home phone

Charma
Chatterbox
Private Message TalkTalk
Message 16 of 16

My connection went live on the 7th but my phone is stating number not in service I’ve ran a connection test on tt site but not issues found

C chidlow
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15 REPLIES 15

Message 1 of 16

Hi Charma,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Message 2 of 16

Hi Charma,

 

I'm sorry for the delay. This socket should have a test socket. If you gently squeeze the sides then the faceplate should lift away slightly to reveal a socket in the bottom corner. Please lift the faceplate gently as there may be wires connected to the back. Could you then test the phone directly at the test socket please.

 

Thanks

 

Michelle

 

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Message 3 of 16

I’d like to ensure there is nothing that can be done my end before I am charged as I’ve currently been off land line for over a month now 

C chidlow
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Message 4 of 16

IMG_3162.jpeg

C chidlow
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Message 5 of 16

Hi Charma

 

Is the phone currently connected at the test socket?

 

Please can you provide your availability for this visit AM and PM?

 

Can you also confirm potential engineer charges 

 

Engineer charges

 

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Message 6 of 16

Hi Chris yes if this can sort the issue I’m happy for a engineer visit

C chidlow

Message 7 of 16

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you


Chris

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Message 8 of 16

No 

C chidlow
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Message 9 of 16

If you lift the receiver on your landline is there a dial tone?

Chris

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Message 10 of 16

When I call landline it states sorry this number is not in service

C chidlow
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Message 11 of 16

OK thanks. So if you lift the receiver it just says number not in service?

Chris

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Message 12 of 16

Hi Chris broadband is in service with the occasional drop 

C chidlow
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Message 13 of 16

Thanks. Just to confirm, is your broadband service working OK?

Chris

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Charma
Chatterbox
Private Message TalkTalk
Message 14 of 16

Profile updated 

C chidlow
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 15 of 16

Hi Charma,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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