Home phone

[Charma]

My connection went live on the 7th but my phone is stating number not in service I’ve ran a connection test on tt site but not issues found

[Michelle-TalkTalk]

Hi Charma,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Charma,

I'm sorry for the delay. This socket should have a test socket. If you gently squeeze the sides then the faceplate should lift away slightly to reveal a socket in the bottom corner. Please lift the faceplate gently as there may be wires connected to the back. Could you then test the phone directly at the test socket please.

Thanks

Michelle

[Charma]

I’d like to ensure there is nothing that can be done my end before I am charged as I’ve currently been off land line for over a month now 

[Charma]

 

[Debbie-TalkTalk]

Hi Charma

Is the phone currently connected at the test socket?

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential engineer charges 

Engineer charges

[Charma]

Hi Chris yes if this can sort the issue I’m happy for a engineer visit

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

[Charma]

No 

[Chris-TalkTalk]

If you lift the receiver on your landline is there a dial tone?

Chris

[Charma]

When I call landline it states sorry this number is not in service

[Chris-TalkTalk]

OK thanks. So if you lift the receiver it just says number not in service?

Chris

[Charma]

Hi Chris broadband is in service with the occasional drop 

[Chris-TalkTalk]

Thanks. Just to confirm, is your broadband service working OK?

Chris

[Charma]

Profile updated 

[Chris-TalkTalk]

Hi Charma,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris