No dial tone but internet apparently!

[CaptainNemo]

Just wondered if some kind soul would take a quick look at my home landline? There is just crackling and interference.... and no dial tone so no calls in or out!

TIA Steve

[Anonymous]

Morning Steve,

I'm glad to hear this 🙂 We received an update to advise that Openreach resolved an external cable fault.

Thanks

Michelle

[CaptainNemo]

Hi Karl, you are a STAR! The line has returned and so has the broadband speed 😁

Thank you SO much - it really means a lot to us.

What did the engineer find?

Steve

[Karl-TalkTalk]

Hi

The engineer is assigned to this and we need to allow them to take a look at the line.  We can keep checking the fault for an update from Openreach, and if they clear the fault and it works, then all good.  If the fault is cleared and it does not work, then we can ask Openreach to visit the home and investigate further.

Thanks  

Karl. 

[CaptainNemo]

I'm not sure how this will go as the line is still dead and if the engineer "fixes" it but the line is still dead then I'll definitely need an engineer ASAP as it's now the second day without a phone and it really is critical as my family are trying to arrange care support for an elderly relative and our mobile signal is terrible here... so we are struggling.

I would really appreciate it if this could be escalated - thanks.

Steve

[Karl-TalkTalk]

Hi

This is in hand with Openreach currently.  This has been assigned to an engineer at 07:10 this morning.

Thanks  

Karl. 

[CaptainNemo]

Still line dead and half speed broadband connection ☹️

[Karl-TalkTalk]

Hi

Yes. Line tests are clear, but one of my tests is picking up a copper joint issue, so I've asked Openreach to check and clear that fault first.

Karl.

[CaptainNemo]

So, no callout yet to the property unless they can't find anything obvious?

Is that correct?

Steve

[Karl-TalkTalk]

Hi

I've logged a fault to Openreach, for a non appointed engineer to take a look. 

Check back in 24hrs and I can see what Openreach have found.

Thanks  

Karl. 

[CaptainNemo]

OK, I've just borrowed another phone and the line is dead and the Broadband is way down on what it's been for months.

I guess the only thing I can do now is for you to arrange an engineer and hopefully the problem will be outside the property!

Steve

[Karl-TalkTalk]

Hi

line test was clear.  That doesn't mean there may not be an issue, just that the test cant see it.

I always ask where possible to test your phone so you are happy it's working.  If we arrange an engineer for you and it is the phone itself at fault, however unlikely, Openreach charge you £75 for the call out.

Karl.

[CaptainNemo]

Thanks Karl, just tried plugging the phone into the test socket and still the problem persists.

I haven't got a spare phone to check!

Are you certain the test came back completely free of anything? It's a fairly new phone and it was working this morning?

Also the internet connection speed is way down too!!! It's barely half what it's always been...

There is definitely something not right.

Please help!

[Karl-TalkTalk]

Hi

Line tests are all clear.  Unplug everything out of the socket, and just connect the phone to the socket or 'Test Socket' if you have one.

If possible test another handset or test your existing handset on a friends or neighbours phone socket just to make sure its working.

Thanks  

Karl.