No dial tone but internet apparently!

[CaptainNemo]

Just wondered if some kind soul would take a quick look at my home landline? There is just crackling and interference.... and no dial tone so no calls in or out!

TIA Steve

[Karl-TalkTalk]

Hi

Yes. Line tests are clear, but one of my tests is picking up a copper joint issue, so I've asked Openreach to check and clear that fault first.

Karl.

[CaptainNemo]

So, no callout yet to the property unless they can't find anything obvious?

Is that correct?

Steve

[Karl-TalkTalk]

Hi

I've logged a fault to Openreach, for a non appointed engineer to take a look. 

Check back in 24hrs and I can see what Openreach have found.

Thanks  

Karl. 

[CaptainNemo]

OK, I've just borrowed another phone and the line is dead and the Broadband is way down on what it's been for months.

I guess the only thing I can do now is for you to arrange an engineer and hopefully the problem will be outside the property!

Steve

[Karl-TalkTalk]

Hi

line test was clear.  That doesn't mean there may not be an issue, just that the test cant see it.

I always ask where possible to test your phone so you are happy it's working.  If we arrange an engineer for you and it is the phone itself at fault, however unlikely, Openreach charge you £75 for the call out.

Karl.

[CaptainNemo]

Thanks Karl, just tried plugging the phone into the test socket and still the problem persists.

I haven't got a spare phone to check!

Are you certain the test came back completely free of anything? It's a fairly new phone and it was working this morning?

Also the internet connection speed is way down too!!! It's barely half what it's always been...

There is definitely something not right.

Please help!

[Karl-TalkTalk]

Hi

Line tests are all clear.  Unplug everything out of the socket, and just connect the phone to the socket or 'Test Socket' if you have one.

If possible test another handset or test your existing handset on a friends or neighbours phone socket just to make sure its working.

Thanks  

Karl.