No dial tone

[carlbhoy]

I have no dial tone, I have just tried a new phone delivered today, and the problem still exists, I have been in touch with the message service and followed instructions, they are saying the line is clear. Tried both new and old phone in the master switch ,still no joy, but I am still receiving the internet ok?

[Debbie-TalkTalk]

Hi carlbhoy

I have booked the first available Openreach appointment for 05/09 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Debbie

[carlbhoy]

As soon as possible, AM or PM

[Debbie-TalkTalk]

Hi carlbhoy

Thanks for confirming this.

I will need to book another engineer visit. When would you be available for this visit AM and PM?

[carlbhoy]

Yes, I have taken the cover off and plugged the line inside main socket

[Debbie-TalkTalk]

Hi carlbhoy

Does the main socket have a test socket?

[carlbhoy]

Just checked main socket, still no dial tone, checked with previous phone and brand new one, nothing!

[Debbie-TalkTalk]

Hi carlbhoy

I'm sorry to hear this.

I've checked the engineers notes and they have advised that they completed work at the cabinet as some wires were corroded. The engineer should have still come to your property if an appointed visit was booked, I'm really sorry about this.

The line test is clear. Could you test the phone at the test socket again?

[carlbhoy]

I was told a engineer was visiting today between 1pm and 6pm, stayed in all day and nothing, still no phone line been out of use over three weeks now, appalling service

[carlbhoy]

Yes, I’m available tomorrow 

[Chris-TalkTalk]

OK thanks, we can usually get an appointment next working day so are you available tomorrow if there's a slot available?

Chris

[carlbhoy]

Hi Chris, can I confirm I would like an engineer to visit, preferably 1pm - 6pm, thank you 

[Chris-TalkTalk]

Hi carlbhoy,

If you'd like us to arrange an engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[carlbhoy]

Hi Debbie, I’ve tried three different phones, none have worked, it looks like we require an engineer, if you could arrange please

[Debbie-TalkTalk]

Hi carlbhoy

I'm sorry to hear this.

The line test completed this morning is clear - No faults detected.

If you have tested with a different phone directly at the test socket then the next step will be an Openreach engineer visit to the property.

Would you like me to arrange this visit?

[ferguson]

OK, thanks for trying that. The support team here will look into this for you, but bear in mind that they may not respond until after the Bank Holiday. It will help if you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

[carlbhoy]

Yes, I have removed the faceplate and still nothing

[ferguson]

Does your master socket have a removable faceplate? If so, try connecting your phone directly in the test socket behind there.

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432