No phone line but broadband okay

[nick-stephens]

Hi. I have a problem with my phone line. The broadband works fine but I cannot make or receive calls. The handset works fine, however I get no dial tone, and attaching the handset to the test socket made no difference.

I really need the phone line to work so if you could sort it out soon, that would be very much appreciated.

Thanks

[Chris-TalkTalk]

The two line tests that I've run have both passed, not picking up any issues but if your sure that the telephone is OK then we can arrange an engineer visit to investigate further. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

[nick-stephens]

Also, my line test report is still showing a fault.

https://support.talktalk.co.uk/fault-timeline/REP-13321806

[nick-stephens]

It's a new handset which has been working up untl now. I don't have another one.

[Chris-TalkTalk]

Hi Nick,

Sorry to hear that you're experiencing problems with your service. Line test is passing, are you able to test with a different handset to make sure it isn't a problem with the phone?

Chris

[nick-stephens]

I alkso did a line test. Reference number REP-13321806