No phone line but broadband okay

[nick-stephens]

Hi. I have a problem with my phone line. The broadband works fine but I cannot make or receive calls. The handset works fine, however I get no dial tone, and attaching the handset to the test socket made no difference.

I really need the phone line to work so if you could sort it out soon, that would be very much appreciated.

Thanks

[nick-stephens]

It's a new handset which has been working up untl now. I don't have another one.

[Chris-TalkTalk]

Hi Nick,

Sorry to hear that you're experiencing problems with your service. Line test is passing, are you able to test with a different handset to make sure it isn't a problem with the phone?

Chris

[nick-stephens]

I alkso did a line test. Reference number REP-13321806