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Home Phone

Get help with your TalkTalk landline and calling features.

Our landline phone never rings as all calls seem to have been diverted to my mobile number

Melfanwy1969
Visitor
Private Message TalkTalk

Thursday

Message 3 of 3

All calls to the landline seem to go straight to my mobile phone number and we have not requested this.  It started when we had a new talktalk router installed by their technician

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

Thursday

Message 1 of 3

Hi Melfanwy1969,


I can see that there is a divert on your line, it says that it was set up because you had total loss of service, is this not the case?

 

Can you confirm that you would like us to remove the divert and we'll do this for you

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Gliwmaeden2
Community Star
Private Message TalkTalk

Thursday

Message 2 of 3

Check that Call Divert is not selected in My Account, @Melfanwy1969.

 

https://community.talktalk.co.uk/t5/Articles/About-Call-Divert/ta-p/2205322

 

You can cancel it from your landline phone following these instructions:

 

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Gliwmaeden2, a fellow customer.
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