PHONE LINE WIRE LOOSE OUTSIDE MY PROPERTY.

[nbjones57]

Hi. The tension in the overhead copper cable telephone wire outside my property has come loose and so it is sagging. I’m concerned since it crosses a busy road. How do I get it fixed? 
Thank you

[Debbie-TalkTalk]

Hi Janeplace

Please can you create a new topic on the Community Home Phone - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

[Janeplace]

Hi I too have a sagging line with a branch attatched to , seem unable to talk to anyone line only been up 2 days 

[Debbie-TalkTalk]

Hi Nick

That's great 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[nbjones57]

Yes. Thank you Debbie. You can close this ticket now. 🙂👍

[Debbie-TalkTalk]

Hi Nick

Has everything still been working ok since your last post?

[Debbie-TalkTalk]

Hi Nick

I'm so glad to hear this.

If this works at the test socket then this would indicate a potential fault with the faceplate or internal wiring.

Thanks

[nbjones57]

Now works fine. 🤷🏻‍♂️

Thanks Debbie 

[Debbie-TalkTalk]

Hi Nick

I've just run another line test now (13:41) and the line test is now clear.

Is the no dialtone fault still present with just the phone at the test socket?

[Michelle-TalkTalk]

Hi,

Ok thank you. We'll run the line test around 13:40 to give you time to change the set up. In terms of any extension cabling, if the phone is tested at the test socket (behind the faceplate) then this should rule out any internal wiring issues.

Thanks

[nbjones57]

I’m at work now. I’ll disconnect the router and connect only a phone handset when I’m home for lunch at 13:30ish.

FYI… back in October, a cable running to an extension socket was cut as we no longer need the extension socket. Could this be the cause of the problem?

[Michelle-TalkTalk]

Hello,

I'm sorry for the delay. I've run the line test again now and it is detecting a loop fault which can sometimes be caused by internal wiring or equipment connected to the line. Would it be possible to connect just the phone at the test socket please so we can re-run the line test again in this set up?

Thanks

[nbjones57]

Goodness knows. 
Can you run a test to determine whether you agree there is still a fault?

Thanks

[Debbie-TalkTalk]

Hi Nick

I'm really sorry to hear this. Did the engineer replicate the fault before they left?

[nbjones57]

Morning Debbie.

Engineer came  and went. I’ve had emails from TalkTalk saying the problem is now fixed, however there’s now no dialling tone and when dialling in the line is always engaged!

[Debbie-TalkTalk]

Hi Nick

Thanks for your reply.

I have arranged the engineer visit for Friday 05/05 AM (8am - 1pm)

Please let us know how you get on following this visit.

Debbie

[nbjones57]

My wife usually works from home on Monday, Thursday and Friday. (AM on a Friday is probably best.)

[Debbie-TalkTalk]

Hi Nick

Please can you provide your availability again AM and PM? I can then book the first available appointment.

Thanks again.

[nbjones57]

Yes please Debbie.

[Debbie-TalkTalk]

Hi Nick

The same fault has been detected. Would you like me to arrange another engineer visit?

[Debbie-TalkTalk]

Hi Nick

I'm sorry to hear that the landline fault is still present. Was the engineer able to replicate the fault?

I'm just running a line test now.