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Adam$ · Monday

I have recently upgraded my Internet to the fiber optic 150 package but my landline has stopped working need some sort of adapter any advice would be great thanks

Karl-TalkTalk · 6 hours ago

Hi

A digital voice adapter has been ordered for you.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Adam$ · yesterday

Done ✔️

Michelle-TalkTalk · Tuesday

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

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Gliwmaeden2 · Monday

In that case, just make sure that Personal Information is complete in the profile area and staff should be able to sort one out for you.

Go via your avatar; settings; drop down menu....complete information in Personal Information and SAVE CHANGES.

Staff will be on here some of the day on 31st and regular times from 2nd January.

Gliwmaeden2, a fellow customer.

Adam$ · Monday

Yes they said we could carry on using the line but need some sort of digital adaptor to connect to the eero WiFi box

Gliwmaeden2 · Monday

Did you specifically ask for the upgrade to include using your phone, @Adam$?

It can't be added later.

Gliwmaeden2, a fellow customer.

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