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Get help with your TalkTalk landline and calling features.

REPETITIVE LAND LINE FAULT

SAYERS
Participant
Private Message
Message 42 of 42

My land line has been repeatedly going dead for days at a time and then live again for brief periods, then dead again. This has been going on for just over six months now. Whilst I file a fault report each time and that fault is seemingly put right, within days however my land line is dead again - as it is as type this post. 

 

Tests show that the fault is an external one, off my property.

 

My internet connection works fine during this time.

 

I'm going round in circles with this and would like someone to investigate and locate the problem and make a permanent repair. Can any one help?

 

After posting I thought I should add that when I mean my land line is 'dead' I mean there is no dial-tone, I can not ring out, nor can I receive calls. I lift the receiver and there is simply silence.

Cheers

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41 REPLIES 41

Divsec
Community Star
Private Message TalkTalk
Message 41 of 42

Hi @SAYERS your post has been escalated and you should hear Monday. In the meantime please add your landline phone number to your community profile so that your account can be identified by the team here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personalinfo 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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