Stop phone service

[Seasidebill]

Hi - we're leaving our property later this month and as needed to give TalkTalk 4 weeks notice our service ends 2 weeks after we leave (we don't need to transfer to where we're moving)

How can I restrict the person moving into our property from using our TalkTalk phone line between when we move out and our service ends?

They may well bring their own provider in but just want to try and protect against someone else using our phone line.

[nambuso-TT]

This is the link you were provided with?

[Seasidebill]

We're you thinking of Monthly Allowance. This looks like a solution https://community.talktalk.co.uk/t5/Articles/Your-monthly-allowance/ta-p/2204660

[nambuso-TT]

To get the accurate information they are the department that deals with these kind of queries please do ask them to guide you. Thanks

[Seasidebill]

No they didn't. Please explain how I can do that in MyAccount

[nambuso-TT]

Just to confirm they did not give you instructions on how you can do this on MyAccount?

[Seasidebill]

I have done that thank you. They have suggested requesting "reduced usage" on my account when we leave which I will do. This will limit calls which can be made.

I have done a search on this but couldn't find any results.

Is there any further information available on this or other solutions? Although I'm ok with needing to give 4 weeks notice to cancel contract it was explained it was not possible to disconnect service sooner than those 4 weeks.

[nambuso-TT]

Hi there @Seasidebill. To get more information regarding that please contact our retentions department using the below number: 03451725157

They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm

Alternatively you can use the below live chat link. Thanks

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529