I have reported several unidentified calls made from a landline user to various numbers. TalkTalk have sent an engineer but no fault has been found and my case has been closed. I am not satisfied with their conclusion (the calls being made to a genuine consumer number) and I wonder whether anyone has any suggestions:
The landline is that of my mother who suffers from Alzheimer's and is not capable of using a phone. It is kept to support Careline and WIFI.
The random calls were made to mobile and landline calls. These mostly last 13 seconds but occasionally two to five minutes. We have blocked calls to mobiles but the calls to landline numbers continue.
The calls number up to 8 per month and there is no discernible pattern of duration or frequency.
What is most puzzling is that the calls are now to a single number (01202301336) which when I called from my mobile is answered by a ping followed by more pings of different tones. These are not the tones of a fax machine as suggested by TalkTalk. I have checked on various websites to identify the tone but no luck.
What is more interesting is that when we first identified these random phantom calls several months ago the landline number was answered by a gentleman who had no knowledge of the calls made at random times through the day and night.
TalkTalk are not able to help and have closed our case.
We are worried that the phone has been hacked. We have determined that the calls are not made by carers as when family is in residence the calls continue.
I have checked various community chat boards but I have not been able to find an answer. I prefer not to switch provider. Also engineer has accessed property and phone handset. Computer is not switched on.
Thanks for any help.
Attorney
