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What is the process for changing from PSTN to VoIP?

JimSmith
Whizz Kid
Private Message TalkTalk

on ‎13-03-2025 08:06 PM

Message 3 of 3

I am a TT customer although not currently in contract. What is the process for the changeover? I would like to start planning the work I would need to complete (such as possibly need to move the master socket, look at how analogue extensions are connected).

 

Any information would be gratefully received!

Jim
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ferguson
Community Star
Private Message TalkTalk

on ‎13-03-2025 08:46 PM

Message 2 of 3

The basics are that Full Fibre needs to be installed first. At which point you will have some say about where the new termination point enters your property. The master socket will become redundant. And your analogue extensions will no longer work. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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