What phone cable is needed for the microfilter

[Renniks]

Hello everyone

I need to move my phone elsewhere and I've bought a new lead. However when I plug in the new lead the phone rings but you cannot hear anything when you pick it up? It works perfectly once I put the old one in. I am using the D-Link microfilter that comes with the service.

Tia

Lee

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Renniks]

Thanks to Chris and yourself for the help

Cheers

Lee 

[Karl-TalkTalk]

Hi,

yes, should arrive in a couple of days.

Karl

[Renniks]

Hi Karl

Thanks very much

So I will get it in a few days?

Cheers

Lee

[Karl-TalkTalk]

Hi

Microfilter dispatched.

Regards,

Karl. 

[Renniks]

Chris

My information has been updated

Thanks for the help

Cheers

[Chris-TalkTalk]

Can you update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then arrange to send the micro-filter. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Chris-TalkTalk]

I'm sorry, we don't have longer router cables but I'll order another micro-filter

Chris

[Renniks]

Yes please, I am corresponding with you for my partner as she doesn't understand all this type of stuff. Is there anyway you could send a longer router cable also?

[Chris-TalkTalk]

I can send a micro-filter, would you like me to arrange this?

Chris

[Renniks]

Hi Chris,

Can you recommend one to me?

[Chris-TalkTalk]

Thanks for the information. In answer to your question, no they would be the same at both ends. I think we should try a different micro-filter, would you like me to send one?

Chris

[Renniks]

PS

The cable I have had for ages is 4 pin.

Can you get 4 pin phone socket end and 2 pin on the end that connects into the phone?

[Renniks]

Hi Chris

The 2 pin worked connected straight to the phone socket (no microfilter) but the 4 pin lead didn't work through the microfilter.

Cheers

Lee

[Chris-TalkTalk]

Ok thanks, so just to confirm which one of the longer cables worked when connected directly to the socket, or did both the two and four pin cables work?

Chris

[Renniks]

Hi Chris 

Yes it did work directly without the microfilter, I did think it may be the culprit to be honest. If I get a new one I would still need a longer lead for the router also it's the small square plug either end, can you recommend them to me?

Thanks

Lee 

[Chris-TalkTalk]

OK thanks, do either of the cables work if you connect directly to the wall socket without the micro-filter?

Chris

[Renniks]

Hi Chris

4 pin on both ends. The one I bought was 4 pin both ends, once attached the phone would ring but no dial tone and you cannot here the person on the other end

Here is the lead I bought

ASNQ BT Telephone to RJ11 Cable Long 3m - BT cable 4 Pin Wire 6P4C ADSL Modem Phone Plug Male Broadband Cable, Extension Lead for Landline, Modem, Fax, Dial-up White https://amzn.eu/d/b2rNVKS

Cheers

Lee

[Chris-TalkTalk]

Hi Lee,

How many pins are in the cable that works?

Chris

[Renniks]

Hi Debbie

I have tried 2 cables

Phone end 4 pin into the microfilter smaller 4 pin plug into the phone

Also same cable but 2 pin either end 

The fone rings but there is no dial tone and you cannot hear anyone on the line 

I am using a D-Link microfilter that came from talk talk

Any help is appreciated

Lee