Hello Chris,
Well done Chris. You have managed to get a resolution to the fault on my TalkTalk landline phone after 5 weeks.
The unknown chat agent on 10th July promised an engineer but one never made contact.
On the 15 July I had a 2 hour online chat with Eden that almost resulted in an Openreach engineer. An extract from that chat is:
19:31, Jul 15 Eden: Can you please connect your landline telephone directly to the socket, with nothing else connected.
19:32, Jul 15 Eden: Please let me know once you able to complete this for me. Thank you.
19:34, Jul 15 You: The corded telephone is connected into the master socket behind where the faceplate is located. There are no other devices connected. There is still no dial tone.
19:37, Jul 15 Eden: First and foremost, I do apologize for the long wait, and I do appreciate your kind cooperation with me.
19:38, Jul 15 Eden: I have now completed the initial test now and the result is we need to escalate this to our expert engineer.
19:39, Jul 15 Eden: We're booking an Openreach engineer to investigate any issues within the network that may be affecting your service. Please make sure that someone over the age of 18 will be available on-site during the visit. If the fault is outside of your property boundary, there will be no charge and the engineer may not need to visit your home. We'll be sure to keep you updated via text once the engineer has completed their investigation. The booking is made on the basis that you've completed all the checks we've requested, by doing it will prevent any unnecessary charges. Please note that if the engineer confirms that the fault is inside your property boundary or caused by your equipment, or if you miss the appointment, a charge of £75 will apply. If you need to make changes to your appointment, please respond to the confirmation text sent to your registered mobile number. Please note that if you amend or cancel your visit after midday on the day before your appointment, you will be charged £75. Do you understand and agree to these terms and conditions?
19:39, Jul 15 You: Good, I wish that had happened 4 days ago.
The engineer never made contact.
On the 24 July I had a 1 hour 20 minute online chat with Rogelito that that resulted in a TalkTalk engineer who arrived on 27th July. The TalkTalk engineer checked the Openreach master socket saying that the fault was beyond his ability to fix and would arrange for an Openreach engineer to visit. The TalkTalk engineer closed the fault report but no contact from an Openreach engineer.
I then tried a different approach via the TalkTalk community and with my thanks to you Chris I have at last got the fault fixed.
The Openreach engineer who visited this morning was able to reconnect my landline connection within the street cabinet that had been dislodged when other work had been done within the cabinet.
Tremeloes
Silence is golden
