beating the BOT

[chrispne]

How can I get past the TalkTalk BOT to report a fault? It refuses to recognise my account!

[Michelle-TalkTalk]

Hi DorsetRover,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[DorsetRover]

I have just posted an article regarding a problem with our landline.

My name and landline number have been listed on 'My Profile' for a long time, yet I spent a very long time trying to speak to a BOT whilst waiting for some human being to respond...

Why do you think that happened?

Might this happen again?

[Debbie-TalkTalk]

Hi chrispne

I'm so glad to hear this 🙂  If you do need any further assistance then please let us know.

Thanks

Debbie

[chrispne]

Thank you for doing that. Happily TalkTalk have realised that there is a fault on my line and told Open Reach who are working on it.

[Debbie-TalkTalk]

Hi chrispne

I'm sorry to hear this.

I can take a look at this fault for you. What fault are you experiencing?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[Gliwmaeden2]

I just ran a test Chat, @chrispne, and it worked for getting me to a live agent after putting in my landline number.