Get help with your TalkTalk landline and calling features.
on 28-12-2023 02:31 PM
How can I get past the TalkTalk BOT to report a fault? It refuses to recognise my account!
on 09-01-2024 12:35 PM
Hi DorsetRover,
I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on 09-01-2024 12:30 PM
I have just posted an article regarding a problem with our landline.
My name and landline number have been listed on 'My Profile' for a long time, yet I spent a very long time trying to speak to a BOT whilst waiting for some human being to respond...
Why do you think that happened?
Might this happen again?
on 02-01-2024 07:43 AM
Hi chrispne
I'm so glad to hear this 🙂 If you do need any further assistance then please let us know.
Thanks
Debbie
on 29-12-2023 05:20 PM
Thank you for doing that. Happily TalkTalk have realised that there is a fault on my line and told Open Reach who are working on it.
on 29-12-2023 08:57 AM
Hi chrispne
I'm sorry to hear this.
I can take a look at this fault for you. What fault are you experiencing?
Please can you add your name and TalkTalk landline number to your Community Profile.
Thanks
Debbie
on 28-12-2023 03:28 PM
I just ran a test Chat, @chrispne, and it worked for getting me to a live agent after putting in my landline number.