cant make outgoing calls only receive them

[Ellie2457]

Can receive calls but not make them,, can you check line please? thanks

[Debbie-TalkTalk]

Morning @Ellie2457 

Openreach have now closed the fault as resolved.

Is everything working ok now?

[Debbie-TalkTalk]

Morning @Ellie2457 

Openreach have advised that the next update on this fault should be available on 28/10.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @Ellie2457 

The Openreach engineer has advised that following their investigation at the cabinet, the engineer was unable to complete the task and furthered the task as a hazard, stating that once they got to the cabinet they got a really strong smell of gas so put his testing equipment in the cabinet and it was reading high levels. Therefore they closed the cabinet and reported it to the gas board.

The engineer is due to attend again on Friday.

[Debbie-TalkTalk]

Hi @Ellie2457 

The Openreach engineer hasn't updated the fault ticket as yet. I will continue to monitor this.

Thanks

[Debbie-TalkTalk]

Hi @Ellie2457 

The fault has been assigned to the Openreach line engineer this morning and we should hopefully have further updates later this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @Ellie2457 

This fault is still with the Openreach line engineers.

I will keep monitoring for updates and I will post any additional updates/information on this thread.

Thanks

Debbie

[Gliwmaeden2]

@Ellie2457, any notifications that you get from the forum are from a No Reply email address, so staff can't receive any replies by that means. The messages cannot reach them.

You must always post back in the public thread, unless specifically asked to send a private message by staff.

[Karl-TalkTalk]

Hi @Ellie2457 

we here on the community did not take this further after the 4th, as you did not reply to this thread advising you had updated your profile, so we can only action your post from today.  We would not be aware if you contacted TalkTalk via other channels and would only move forward once we had your reply in this thread.

Now you have replied, we have taken this forward for you.

Thanks  

Karl. 

[Ellie2457]

thats incorrect,,you raised a fault at 12..11 on 4th oct and I heard back on 8th asking if I still needed assistance....so I asked have you now fixed the fault and heard nothing back. 2 weeks later its still not working. you previously advised my query had been escalated on the 4th... yet nothing has ever happened as line still not working

[Karl-TalkTalk]

Hi Ellie2457

we did reach out to you on the 4th, requesting you update your profile so we can look into this for you, but you have only just replied in this thread to allow us to take this further.

Tests on your line show a fault.  I've logged this out to Openreach to pass to a line engineer.

Thanks  

Karl. 

[Ellie2457]

I haven't posted for the fun of it... I'm waiting for you to tell me its been repaired and 2 weeks later my phone still isn't working!!!! im cancelling your service 

[Michelle-TalkTalk]

Hi Ellie,

Do you still need assistance with this?

Thanks

Michelle

[Karl-TalkTalk]

Hi @Ellie2457 

Can you add your account number or phone number to your 'Community Profile' so I can locate your details.

Do not post the information publicly. in the community.

Thanks  

Karl. 

[Divsec]

Hi @Ellie2457 your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community.