eero 6

[hazerabegum1]

I’ve renewed contract, Full Fibre service with VoIP and been sent an eero 6, but no way to plug in phone. Need to use it but can’t anymore. Haven’t been sent an adapter either. Is there anyway this can be solved?

Thanks

[hazerabegum1]

Thanks again

[Chris-TalkTalk]

Hi Hazera,

I've ordered the a returns bag, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris

[hazerabegum1]

Is it alright if you can send one over please? 

Thanks

[Michelle-TalkTalk]

Morning,

I'm glad to hear this. Did you receive a routers returns bag? If not then we can send one out for you.

Thanks

Michelle

[hazerabegum1]

Hi,

Yes, everything working all good now, thank you 👍

What should I do with the eero 6 router and digital voice adapter which I was sent over the last week? 

Thanks

[Michelle-TalkTalk]

Hello,

Thanks for confirming. This router should work fine then. Have you tested this router just to make sure that everything works and that the digital voice is also working ok?

Thanks

Michelle

[hazerabegum1]

It’s a Sagemcom FAST 5464-2.T4

It does have a phone port on the back

[Michelle-TalkTalk]

Morning,

Thanks for the update. What is the make and model of your previous router please? Does it have a voice port on the back?

Thanks

Michelle

[hazerabegum1]

Hi again,

I have received the adapter and it works fine, but now have another issue with my router. eero 6 has 2 LAN ports, however I need at least three available with how things are currently set, including the adapter I've just gotten, as well as a concerning amount of devices now being all in one place.

I have found the new router causing me and my family too much of an inconvenience, and would much rather have the one we had before. Was about to return old one back with postage label provided, but was wondering if we could continue to use this one instead to make things easier. Also was wondering if we could return the equipment we just received back if that is the case.

Apologies for causing any trouble and thanks again.

[Chris-TalkTalk]

No problem 🙂

[hazerabegum1]

Thank you for your help, really appreciate it

[Chris-TalkTalk]

Hi hazerabegum1,

I've ordered the digital voice adapter, it should be with you within a couple of working days

Chris

[hazerabegum1]

Thanks, got it

[Gliwmaeden2]

@hazerabegum1, please complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES. 

Staff will be able to check your order and see if the digital voice adapter is on its way. 

They reply during the day, Monday to Friday.