Get help with your TalkTalk landline and calling features.
on 05-12-2024 07:24 PM
I’ve renewed contract, Full Fibre service with VoIP and been sent an eero 6, but no way to plug in phone. Need to use it but can’t anymore. Haven’t been sent an adapter either. Is there anyway this can be solved?
Thanks
on 19-12-2024 08:27 PM
Thanks again
on 16-12-2024 07:21 AM
Hi Hazera,
I've ordered the a returns bag, it should be with you within a couple of working days but please allow up to 5 working days for delivery
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 13-12-2024 02:51 PM
Is it alright if you can send one over please?
Thanks
on 13-12-2024 07:02 AM
Morning,
I'm glad to hear this. Did you receive a routers returns bag? If not then we can send one out for you.
Thanks
Michelle
on 12-12-2024 06:17 PM
Hi,
Yes, everything working all good now, thank you 👍
What should I do with the eero 6 router and digital voice adapter which I was sent over the last week?
Thanks
on 12-12-2024 06:41 AM
Hello,
Thanks for confirming. This router should work fine then. Have you tested this router just to make sure that everything works and that the digital voice is also working ok?
Thanks
Michelle
on 11-12-2024 05:21 PM
It’s a Sagemcom FAST 5464-2.T4
It does have a phone port on the back
on 11-12-2024 07:05 AM
Morning,
Thanks for the update. What is the make and model of your previous router please? Does it have a voice port on the back?
Thanks
Michelle
on 10-12-2024 10:21 PM
Hi again,
I have received the adapter and it works fine, but now have another issue with my router. eero 6 has 2 LAN ports, however I need at least three available with how things are currently set, including the adapter I've just gotten, as well as a concerning amount of devices now being all in one place.
I have found the new router causing me and my family too much of an inconvenience, and would much rather have the one we had before. Was about to return old one back with postage label provided, but was wondering if we could continue to use this one instead to make things easier. Also was wondering if we could return the equipment we just received back if that is the case.
Apologies for causing any trouble and thanks again.
on 09-12-2024 09:54 AM
No problem 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 07-12-2024 04:23 PM
Thank you for your help, really appreciate it
on 06-12-2024 07:41 AM
Hi hazerabegum1,
I've ordered the digital voice adapter, it should be with you within a couple of working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 05-12-2024 10:22 PM
Thanks, got it
on 05-12-2024 09:56 PM
@hazerabegum1, please complete your community forum profile details for Talktalk staff to identify your account.
Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.
Staff will be able to check your order and see if the digital voice adapter is on its way.
They reply during the day, Monday to Friday.