reporting scam landline calls to talktalk?

[PADDY52]

simple to report mobile scam calls but finding it impossible to report landline ones to talk talk!!

answers please!

specifically - "I'm bank security - your card has been used twice this morning...."

[siphosethu-TT]

I've reported the number for you, is there anything else I can do for you? Thanks

[PADDY52]

landline call originating message thread ... see message 17 (at present) early in chain.

more recent mobile call - 14:01 on 19th.

just ... as said ... "card payment" with no further identification ... because there isn't any!!!!

[siphosethu-TT]

Please confirm at what time you received the call and please also confirm if they mentioned who they are? Thanks

[siphosethu-TT]

I'll just report the number for you, please bar with me while I fill in the form for you. Thanks

[Gliwmaeden2]

@siphosethu-TT, could you show us where it says that we can report the number to Talktalk, other than using Last Caller Barring?

 

Talktalk used to provide a useful facility for recording the dodgy numbers on its website but this was withdrawn some time ago.

All I can see now is the facility for reporting email scams:

 

[siphosethu-TT]

Scam Phone calls

[siphosethu-TT]

Please click on the link above which will allow you to report this as soon as possible. Thanks

[PADDY52]

I'm keeping you busy Mandisa (assuming you aren't an AI??)

07817707267 ... also today but to my mobile also on file with you.

recorded voice - "card payment today for ... confirm by pressing 1 or 2 to ..."

[siphosethu-TT]

Hi there @PADDY52, please click on the link below directing you to a page where you can report this. Thanks

Scam Phone calls

[PADDY52]

check the link please! goes to

https://www.talktalk.co.uk/scams?_gl=1*xr2fqg*_ga*OTc1ODU5NTIxLjE3NTU1OTYxNjE.*_ga_88BDJ58K51*czE3NT...

Sorry something’s gone wrong.

Please call us on 0800 049 6253 so we can help or alternatively go back to the homepage.

Back to the homepage

[Mandisa-TT]

I understand, if you have another number that you have been called with, you can provide the details of the other details I will report it for you.

[PADDY52]

yup - know all about those ... but scam calls almost always are from different numbers so it doesn't help!

[Mandisa-TT]

To block the last number to call you:

1. After the number you want to block has called you, hang up and then dial 1 4 2 5 8 on your phone
2. Confirm that you want to block the number by dialling #01#
3. The number will be confirmed and will now be blocked

To block a specific number:

1. Dial 1 4 2 5 8
2. Dial the # key then the number followed by the # key
3. The number you’ve entered will now be blocked from calling you

[Mandisa-TT]

I have reported this for you and you can use this link in the future. www.talktalk.co.uk/scams you have a calling feature which is the Last Caller Barring on your account and it is active. This calling feature is the perfect way to stop nuisance callers. You can use it to block the last number to call you, or you can enter specific numbers you’d like to bar. Whenever someone tries to call you from a blocked number, they will hear a recorded message and you won't be disturbed by the call. 

[PADDY52]

Thanks - already use this as well as action fraud by email but why not talk talk??

[PADDY52]

Shouldn't this route to report be clear in my account .... why is it so hard to report?

Ta

[Gliwmaeden2]

It's worth reporting the type of call here too, @PADDY52:

https://who-called.co.uk/Number/07488315311

So far, quite a lot of look ups but nobody posting any useful description of the call.

 

[Mandisa-TT]

Thank you for the information.

[PADDY52]

caller purported to be 07488315311 to my talktalk landline.

at 10:21 on 19th august

[Mandisa-TT]

Thank you, I will be able to report this for you, please confirm the caller's details (landline number)