I got a scam call this morning and I wanted to add it to my large block list using the 14258 as I did with all the others.
It doesn't work any more, I just get the message 'Sorry, the service requested is not available. Thank you for calling'. Being understandably annoyed I looked on here for help. I was out of contract last month so my phone and internet were just on the rolling monthly payments. While I was on, I called to see if there was a better monthly deal and spoke to one of your staff who signed me up for another 24 months contract. he said he had reactivated the last call blocking and callsafe. 2 more scam calls later, and I'm still unable to add them to the block list using 14258.
The help page says to activate callsafe dial 1472 and press one. So I did. Not only does the 14258 still not work, I've now got an email telling me about my 'new and improved' package that is £3 more than it was on the contract I agreed this morning. So can someone please explain WTF is going on? is the contract I signed this morning being honoured and why doesn't the add number to block list work?
