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imtelstar · ‎08-06-2024

It's out of hours my phone line isn't working, and the bots don't help and there's on one to fix the problem or log the issue. All that happens is that the bot says ring in the morning. What if as a vulnerable customer I need an ambulance?

Karl-TalkTalk · ‎10-06-2024

Hi @imtelstar

How are things today ? Is there a dialtone when your phone is connected to your phone socket ?

The line tests were showing a disconnection fault on the 8th however today the fault has cleared and line tests are not picking up any issues.

Thanks

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎09-06-2024

@imtelstar, in case of an emergency, do you have a mobile phone?

A mobile phone, even without a SIM card in it, can dial 999.

Worth having a mobile as a fallback.

As and when copper landlines are no longer used, this will be even more important.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

fr8ys · ‎08-06-2024

Hi,

Sorry to hear that.

Unfortunately you will need to phone in the morning as this forum operates office hours Monday to Friday.

Have you registered with TalkTalk as vulnerable? If not it is advisable to do so.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.