Turn off scam protection

[MariaC63]

Please can you turn off scam protection on my account to enable me to work from home.

[simonb]

Hi @MariaC63 

I have passed this onto the team to pick up.

Thanks

[OCE_Ady · Accepted solution]

Hi MariaC63, I can turn off scam protection for you. I've sent you a personal message to obtain the information I need to help you.

Ady

[MariaC63]

Thank you Spam Protection was turned off within 48 hours of request under present circumstance acceptable response. Thank you for your help.

[StephenF]

Hey, 

Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible. I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Select OFF and confirm when you see the pop up window

Thanks