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Mobile support

For any questions about your TalkTalk mobile service.

How to transfer mobile number onto a new SIM card

Pugs_on_the_Moon
First Timer
Private Message TalkTalk

on ‎28-07-2024 01:56 PM

Message 3 of 3

Hello.

 

My mobile phone is old and uses a Standard SIM (15 x 25mm).

 

It's recently started acting strangely (like not always sending texts, suddenly restarting sometimes when I try to answer a call and turning itself off for no reason), so I think it's now time to get a more modern phone that can access the internet.

 

However, more modern phones use a Micro SIM (12 x 15mm) or a Nano SIM (8.8 x 12.3mm), so how do I get my exisiting number transfered onto one of those? 

 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-07-2024 03:02 PM

Message 1 of 3

Having bought my new phone, just popped along to my network provider's store and got them to sort it for me.

 

You might need an appointment if you want them to move much stuff across that's saved on the old phone, @Pugs_on_the_Moon.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

on ‎28-07-2024 03:00 PM

Message 2 of 3

All the information you need is available on the help pages. Check out the process here:

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Mobile-SIM-swap/ta-p/2262196

 

For contact details and opening hours see here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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