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Mobile support

For any questions about your TalkTalk mobile service.

My Account Number

NDJInit
First Timer
Private Message

on ‎21-05-2023 10:09 AM

Message 4 of 4

I am a new mobile user.. I am trying to sign up for MyAccount.. I have entered the account number provided via SMS but the website says this is too short.. I am unable to register..
Although customer service should be open, I am unable to reach them via phone or webchat.. Not a good start.. Thinking of leaving as customer service is important to me..
Does anyone know how I can get this working please.. Not off to a good start here 😞

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎22-05-2023 01:16 PM

Message 1 of 4

Hi @NDJInit 

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-05-2023 10:33 AM

Message 2 of 4

I'm moving your duplicate topic out of the way, @NDJInit. Please stick to one thread!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-05-2023 10:31 AM

Message 3 of 4

You should be able to reach Chat, @NDJInit.

 

If you can't see the blue Chat Now button,  disable ad blockers / allow  pop ups / try another browser. 

 

Opening hours are listed on this link too. You'll see that phone support is closed for most purposes on Sundays. 

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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