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Mobile support

For any questions about your TalkTalk mobile service.

Unable to send Text messages

pedantic_p
Newbie
Private Message TalkTalk

6 hours ago

Message 16 of 16

I am unable to send Text Messages from my Mobile phone. I can receive them but not send. I went to the local phone shop yesterday and after some considerable time he told me that it was probably a fault with my SIM card  which needs refreshing. What can I do?

Labels:
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15 REPLIES 15

pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

2 hours ago

Message 1 of 16

Thank you very much for that.

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fr8ys
Community Star
Private Message TalkTalk
In response to pedantic_p

2 hours ago

Message 2 of 16

Be specific and ask for Mobile Phone Support. It might help.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

pedantic_p
Newbie
Private Message TalkTalk
In response to ferguson

2 hours ago

Message 3 of 16

Thank you for the information re:- ad blockers. I will probably try by phone first tomorrow. Fingers crossed. 

If you don't hear from me you will know that I have failed miserably.

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ferguson
Community Star
Private Message TalkTalk
In response to pedantic_p

3 hours ago

Message 4 of 16

OK, sorry we couldn't do more. They will be closed now, but if you want to try chat again tomorrow make sure that any ad blocker on your browser is disabled and pop ups and redirects allowed. Do let us know how you get on. 

pedantic_p
Newbie
Private Message TalkTalk
In response to ferguson

3 hours ago

Message 5 of 16

Thank you very much for trying anyway. It was always a long shot trying in the Community but Live Chat doesn't appear for me and it is the second day trying to speak to someone live and as I previously said when I did speak to someone earlier I got cut off.

ferguson
Community Star
Private Message TalkTalk
In response to pedantic_p

5 hours ago

Message 6 of 16

I posted a link to the contact details earlier. You will need to persevere there I'm afraid, we simply can't help you here. 

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pedantic_p
Newbie
Private Message TalkTalk
In response to ferguson

6 hours ago

Message 7 of 16

Yes, the chap in the shop was very thorough. He even tried the SIM in one of his own Mobiles.

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pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

6 hours ago

Message 8 of 16

Thank you for that. It does work but "Michelle" says that the Community cannot help me . It has to be a phone call or Live Chat which i am unable to find  and I did have a telephone conversation eventually after about  45 minutes but it was difficult to understand what was being. I was sent a Security Code in an e-mail, to what end I am not sure but the phone went dead I've lost the will to Live.

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ferguson
Community Star
Private Message TalkTalk
In response to pedantic_p

6 hours ago

Message 9 of 16

You can find contact details and opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

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fr8ys
Community Star
Private Message TalkTalk
In response to pedantic_p

6 hours ago

Message 10 of 16

Apologies try this.

 

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/30...

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

6 hours ago

Message 11 of 16

Unfortunately the link which you have provided only gets access denied Error 404

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pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

6 hours ago

Message 12 of 16

Yes, I have had it for more years than I care to remember (20 plus). I am totally computer iiliterate and a lot of the terminology passes me by but I have never had this problem before.

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ferguson
Community Star
Private Message TalkTalk

6 hours ago

Message 13 of 16

Assuming you have tried all the usual stuff like removing the SIM, restarting your phone, giving the SIM a gentle wipe and then re-inserting it etc, you need to contact TalkTalk customer services directly to arrange a SIM swap. The support team here can't help with mobile issues I'm afraid. 

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fr8ys
Community Star
Private Message TalkTalk

6 hours ago

Message 14 of 16

Ps. I've assumed you have a TalkTalk sim and not a contract or access via another provider.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

fr8ys
Community Star
Private Message TalkTalk

6 hours ago - last edited 6 hours ago

Message 15 of 16

Please see the pinned post at the top of the forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/30...
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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