For TalkTalk Support include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the customer email address and account number
Check and Save changes
Select here: Update your profile
Do you believe your email password has been discovered? Can you still sign in to TalkTalk Mail?
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.
If you do get signed in then select the user avatar top right and from the menu select Update your reset details. This is for adding an alternate email address and mobile number to use either for password recovery / password reset and password update.
If Reset details need adding or updating then do so and don't forget to Save.
The Reset password now button in the help article Changing your email password will take you to password reset and recovery.
If you have set up password recovery options, in advance, that you recognise from the *****hints, then you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.
Let us know what you find. If you cannot sign in to your mailbox because a hacker has locked you out then I'll request TalkTalk Support help to assist you.
