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Installing SuperSafe - file download blocked - Windows10

PhilF_Jnr
First Timer
Private Message TalkTalk

on ‎11-02-2025 05:19 PM

Message 5 of 5

Unsafe exe file - download blocked

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4 REPLIES 4

Ady-TalkTalk
Support Team
Staff
Private Message
In response to PhilF_Jnr

on ‎19-02-2025 02:16 PM

Message 1 of 5

You can't have 2 different AntiVirus products on a device at the same time. You'll have to remove one or the other. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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PhilF_Jnr
First Timer
Private Message TalkTalk
In response to Ady-TalkTalk

on ‎13-02-2025 10:45 AM

Message 2 of 5

Thanks for the response Ady. Yes - have AVG installed. Clicking the link to download the installation file results in file blocked.

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Ady-TalkTalk
Support Team
Staff
Private Message

on ‎13-02-2025 09:13 AM

Message 3 of 5

Hi PhilF_Jnr, could you provide a little more information. Do you have another antivirus on the device?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk

on ‎12-02-2025 08:09 AM

Message 4 of 5

Hi @PhilF_Jnr seems a reasonable thing to happen based on the content of your post.

I don't work here and all my opinions are my own.
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