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TV Support

For help with your TalkTalk TV box, channels and apps.

4K Boxes losing log in info..

moorlander
Super Duper Contributor
Private Message TalkTalk

on ‎15-03-2023 05:53 PM

Message 2 of 2

so after what seems ages last night, inputting all my app log in info and setting up the 4k box..I ''turned it off'' with the remote ( red light on ) and when I came to use it today...I had to re input ALL my app log in info ...Why ?

 

and for some channels when I have ''rejected analytic / tracing requests''  I cannot view the channel...

 

any ideas please ?

Surfing from The Independent Republic of Yorkshire
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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎16-03-2023 07:29 AM

Message 1 of 2

Hi

 

I've not experienced this myself, My box here has retained the log in info for the apps I use.

 

Try a factory reset. then set up the box from scratch and see if this happens again.

 

Karl

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