cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

4k TV starts up in BBC iplayer & keeps losing channels

chikijasper
First Timer
Private Message TalkTalk
Message 3 of 3

4k TV box starts in iplayer & keeps losing channels, have to reset the box every time it starts up, not amused!

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi

 

Try the following : 

 

Switching over from IP fallback (iPlayer) to DVB aerial source for BBC channels.

 

1) Navigate to ITV1 by pressing “3” on the remote control.


2) Press the “CH-” key on the remote to load BBC TWO


3) An info bar will appear towards the bottom, immediately press the “Right” arrow key
on the remote to navigate to the “Settings” option.


4) Immediately press the “OK” button on the remote control. This will show a new box
titled “Channel Source” for BBC TWO


Note that you will need to perform steps 3 and 4 (pressing “right” & “OK”) in quick
succession - i.e. within about 2 seconds. If you aren’t quick enough, simply press “CH+” to
load ITV1 again and repeat from step 2.


5) Use the “Left” or “Right” arrow keys to switch to “BBC TWO HD” which is the aerial
version of the channel. The source labelled just BBC TWO is the iPlayer version.


6) All other BBC channels should now play through your aerial, i.e. the iPlayer loading
screen should no longer appear. You can check this by navigating to either BBC ONE
(channel #1) or BBC THREE (channel #23).

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

RB43Ej
Popular Poster
Private Message TalkTalk
Message 2 of 3

Having same problem, quite a few posts about it. TALKTALK, say it’s not an issue their end. Not so sure. It’s a complete pain. Constant resetting & re tuning.