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TV Support

For help with your TalkTalk TV box, channels and apps.

4k box loading

BladesOne
First Timer
Private Message TalkTalk

on ‎14-11-2024 04:25 PM

Message 7 of 7

My old 4k box when scanning for tv  channels  does not find BBC1, ITV  etc  but will load the extra channels (which don't want) I've been sent a new box and this does the same.

 

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to BladesOne

on ‎23-01-2025 07:43 AM

Message 1 of 7

Hi

 

Glad this has worked for you.

 

Karl.

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BladesOne
First Timer
Private Message TalkTalk
In response to Anonymous

on ‎15-11-2024 10:47 AM

Message 2 of 7

Yes that's worked thanks,  perhaps the' fix' could be added to the script of the Tech Team. 

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BladesOne
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎15-11-2024 10:45 AM

Message 3 of 7

Yippee! That's worked. Thank you!

 

 
Anonymous
Not applicable
Staff
Private Message

on ‎15-11-2024 06:18 AM

Message 4 of 7

Morning,

 

How are you getting on? Have you tried the suggestions?

 

Thanks

 

Michelle

 

fr8ys
Community Star
Private Message TalkTalk

on ‎14-11-2024 04:37 PM

Message 5 of 7

If both boxes to the same it could be an aerial issue.

 

What happens if you plug the aerial directly into the TV and retune? Do you get all channels are do some pixelate?

 

Is the aerial to the box a direct feed or does it loop through the TV?

 

If it is an aerial issue you will need to contact a local aerial installer to check the installation.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson
Community Star
Private Message TalkTalk

on ‎14-11-2024 04:34 PM

Message 6 of 7

Are you getting the full range of channels if you connect the aerial directly to the TV? Have you checked for any Freeview issues in your area?

https://www.freeview.co.uk/help/problems-watching#STATUS-CHECKER-1

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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