BBC iPlayer buffering - HELP!

[JeffJ6]

I have a 2 year old JVC 40" smart TV with Blue Tooth connectivity. To start with everything was fine, but over the past few months the situation has got worse.

BBC iPlayer buffers so much that it becomes unwatchable. Sometimes I can't even get onto iPlayer, other times I get to the programme I want and then get a message to say "something has gone wrong - try again". Netflix can be affected, but to a lesser degree. When it gets really bad I go to my PC (10 feet away, with direct internet connection) with a suitable monitor to continue watching with no problem at all.

Is it my TV, my internet connection, or a problem with iPlayer.

If it's the TV I'm prepared to buy a new one (it's out of warranty now), but I need to know before I do.

[JeffJ6]

OK, you can call me stupid... how do I access the settings menu for iPlayer?

Are you suggesting I Google iPlayer support pages? I have done several searches about the problem but not achieved much yet.

[ferguson]

Sorry, I thought you were having problems with iPlayer on your TV? So when you click on BBC iPlayer that is the app. It will include a settings menu. As for the rest, do you have Google? Other search engines are available. 

[JeffJ6]

You're not helping... I have no idea how to access the iPlayer app on my TV or where to find iPlayer support pages.

[ferguson]

If you go into the iPlayer app and check settings then it should indicate what software version it is and whether any updates are available. Other than that have a look at the BBC iPlayer support pages.  By all means try that moving things about solution, it will certainly help you check performance. 

[JeffJ6]

You should be able to check via the iPlayer app on the TV

Now you're testing my abilities... iPlayer app on the TV????????

the BBC iPlayer help pages relating to your TV

And where do I find that?

It is definitely worth testing with a longer ethernet cable

It's cheaper to move the TV and use the internet cable for the PC... as I said I can try that in the morning.

[ferguson]

You should be able to check via the iPlayer app on the TV and otherwise the BBC iPlayer help pages relating to your TV model. It is definitely worth testing with a longer ethernet cable, that will be a lot cheaper than the alternative of shelling out on a new TV which you might not otherwise buy!

[JeffJ6]

OK, have you checked that your TV supports the latest version of iPlayer?

No, I don't see an option in the menu for that.

If wireless, have you tried wired?

I could... that would involve moving the TV next to the router or buying a 12' cable. If you think that will confirm a TV fault I will try it in the morning. The only problem with that is the problem does appear to be much worse in the evening.

[ferguson]

OK, have you checked that your TV supports the latest version of iPlayer? It is beginning to look like it is the TV that is the issue, rather than your connection. One more thing: is your TV connected to the router via WiFi, or ethernet? If wireless, have you tried wired?

[JeffJ6]

I haven't tried any other streaming services on my TV recently, but I had no problem with ITVX when I did.

I have just watched some of the olympics on my phone with no problem.

Not connected, but I have no problem at all with Freeview.

[ferguson]

Do you have any other streaming services available on the TV, do they work OK? Can you maybe test iPlayer on your smart phone and tablet? Subject to that, the support team will advise further when they are back online. 

[JeffJ6]

I don't have any other streaming devices than the TV. My smart phone and tab work fine, but I don't stream through them.

[ferguson]

Hmm, OK! But that's not relevant when it comes to an internet streaming service like BBC iPlayer. Is your connection otherwise OK? Are other streaming players/devices working? 

[JeffJ6]

BT is blue tooth

[ferguson]

I you are with BT you have come to the wrong place.